Billing, Cancellation & Refunds
Effective Date: October 3, 2026
This policy explains the general billing, cancellation, and refund practices of Rosa M. Espinal, LLC (“RME”).
Specific written terms contained in a proposal, statement of work, service agreement, speaking agreement, or other engagement document will control when they differ from this general policy.
Professional Services
RME professional services, including consulting, leadership development, organizational-health services, facilitation, speaking, and related business services, are generally individually scoped and priced.
Clients receive applicable fees and payment terms through a proposal, quote, agreement, or similar engagement document.
Deposits
Some engagements may require a deposit or advance payment.
When a deposit is required, the amount, due date, and any applicable conditions will be stated in the relevant proposal or agreement.
Cancellation and Rescheduling
Cancellation and rescheduling requirements vary based on the nature of the engagement.
Applicable deadlines, fees, or rescheduling conditions will therefore be stated in the proposal or agreement governing that engagement.
Clients should contact RME as soon as possible when a cancellation or schedule change is necessary.
Refunds
Payments attributable to:
Work already performed, or
Non-refundable expenses already incurred by RME on the client’s behalf
are not refundable.
Eligibility for any other refund will be determined according to the applicable proposal or engagement agreement.
When a refund is approved, RME will communicate the applicable amount and processing arrangements to the client.
Processing time after issuance may also depend on the financial institution or payment processor involved.
RME Flow Private Beta
RME Flow is currently offered through a private, invitation-only beta.
Beta participants:
Are not charged during their approved beta period
Are not required to provide a payment card for automatic conversion
Will not automatically become paid subscribers when beta access ends
The current beta offer provides seven free calendar months from each participant’s activation, followed by a 60-day view/export period.
Future RME Flow Paid Plans
Prices currently displayed for future RME Flow plans are planned pricing only.
Public paid enrollment and checkout are not currently available.
Before paid subscriptions are launched, RME will publish the applicable billing, renewal, cancellation, plan-change, and refund terms.
Questions About Billing
Billing questions may be directed to: